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A legal disclaimer

Estevao Bio Eshop is committed to ensuring customer satisfaction with our products. Please review our refund policy carefully to understand your options regarding returns, exchanges, and refunds.

Eligibility for Refunds and Returns

Products must be returned within 14 days from the date of delivery.
Items must be unused, unopened, and in their original packaging to be eligible for a refund.
Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Certain products are non-returnable, including:

Personal care products (unless damaged or defective upon receipt).
Products that have been opened or used.
Sale or clearance items.

Procedure for Returns

To initiate a return:

Contact us via email at estevaobio.cosmetics@gmail.com or call +357 95544463 with your order details and the reason for return.
Upon approval, we will provide instructions on how to return your product.

Refunds

Refunds will be processed after receiving and inspecting returned items.
Once approved, refunds will be issued to your original payment method within 7-14 business days.

Exchanges

Exchanges are possible only for products received damaged, defective, or incorrectly shipped.
Contact us immediately upon receipt if an exchange is necessary.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error made by Estevao Bio Eshop.
Customers are responsible for return shipping costs unless otherwise agreed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of receipt.
Provide photographic evidence via email for a prompt resolution.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: estevaobio.cosmetics@gmail.com

Phone: +357 95544463